ROLE PURPOSE As a Technical Maintenance Controller, your primary purpose is to control maintenance costs and ensure the efficiency of our fleet maintenance processes. You have the crucial responsibility to collate information regarding non-performing dealers, review open job numbers and track the average time it takes dealers to provide cost estimates.
POSITION IN ORGANISATION AND LIMITS OF AUTHORITY Reports to – Fleet Engineering Manager Internal Contacts – Collaboration with the Customer Service, Fleet Engineers and Finance team External Contacts – Engaging with customers and suppliers
KEY RESPONSIILITIES Cost Control and Supplier Communication: Control maintenance costs by ensuring effective communication with third party dealers and service providers, using technical knowledge and expertise to effectively minimise costs and reject unnecessary labour hours and parts. Monitor and enforce compliance with Service Level Agreements (SLAs) to optimise cost efficiency. Proactively question and verify the estimates provided by dealers for accuracy and fair pricing. Ensure 100% warranty recovery. Maximise goodwill contributions from both manufacturers and dealers. Dealer Management: Review open job numbers and their status to ensure efficient progress and issue resolution with dealer. Collaborate with team members and dealers to track and expedite maintenance jobs as necessary. Collate and identify non-performing dealers, particularly those that perform work without proper authorisation or submit incorrect invoices on an ongoing basis, escalate performance issues to the Fleet Engineering Manager. Track and analyse the average time it takes dealers to provide cost estimates for maintenance work. Identify trends and opportunities for improvement in response times. Estimate and Invoice Review: Identify re-chargable work and collaborate with key account managers to ensure Purchase Order numbers are obtained. Review estimates for maintenance work, paying particular attention to labour costs, required parts and use of non genuine parts. Challenge and negotiate invoices with dealers when necessary, seeking cost adjustments or corrections as needed. Differentiate between Hexagon and customer costs for maintenance and repair work. Authorisation and Documentation: Authorise repair work up to £3,000, following established protocols and guidelines. Obtain the appropriate authorisations for repair work, ensuring that costs align with budgetary constraints and operational requirements. Document all maintenance-related activities, authorisations, and cost allocations accurately.
QUALIFICATIONS AND EXPERIENCE REQUIRED Minimum of 5 years of relevant experience within the commercial vehicle or rental industry. Qualified to NVQ Level 3 in Heavy Goods Vehicle Repair and Maintenance or Engineering Degree level or equivalent. Comprehensive knowledge of commercial vehicles and fleet management. Excellent verbal and written communication skills are essential Exceptional leadership, communication, and problem-solving skills. Capacity to manage multiple priorities effectively. Collaborative mindset, promoting teamwork and cross-functional cooperation. Willingness to adapt to evolving processes and technology.
Other Benefits:
25 days holiday plus BH
Holiday Trading Policy – Buy/Sell up to 5 days holiday a year
Birthday Holiday Policy
Pension
Hours:
Mon – Friday on a weekly rotating shift pattern of early (7am-4pm) and late (9am to 6pm). We do have a hybrid policy in place which means you can work 2 days a week from home if you wish, these 2 days are on a rota system so won’t be the same 2 days each week.