Technical Maintenance Controller

Job Description

ROLE PURPOSE As a Technical Maintenance Controller, your primary purpose is to control maintenance costs and ensure the efficiency of our fleet maintenance processes. You have the crucial responsibility to collate information regarding non-performing dealers, review open job numbers and track the average time it takes dealers to provide cost estimates.

POSITION IN ORGANISATION AND LIMITS OF AUTHORITY Reports to – Fleet Engineering Manager Internal Contacts – Collaboration with the Customer Service, Fleet Engineers and Finance team External Contacts – Engaging with customers and suppliers

KEY RESPONSIILITIES Cost Control and Supplier Communication:  Control maintenance costs by ensuring effective communication with third party dealers and service providers, using technical knowledge and expertise to effectively minimise costs and reject unnecessary labour hours and parts.  Monitor and enforce compliance with Service Level Agreements (SLAs) to optimise cost efficiency.  Proactively question and verify the estimates provided by dealers for accuracy and fair pricing.  Ensure 100% warranty recovery.  Maximise goodwill contributions from both manufacturers and dealers. Dealer Management:  Review open job numbers and their status to ensure efficient progress and issue resolution with dealer.  Collaborate with team members and dealers to track and expedite maintenance jobs as necessary.  Collate and identify non-performing dealers, particularly those that perform work without proper authorisation or submit incorrect invoices on an ongoing basis, escalate performance issues to the Fleet Engineering Manager.  Track and analyse the average time it takes dealers to provide cost estimates for maintenance work.  Identify trends and opportunities for improvement in response times. Estimate and Invoice Review:  Identify re-chargable work and collaborate with key account managers to ensure Purchase Order numbers are obtained.  Review estimates for maintenance work, paying particular attention to labour costs, required parts and use of non genuine parts.  Challenge and negotiate invoices with dealers when necessary, seeking cost adjustments or corrections as needed.  Differentiate between Hexagon and customer costs for maintenance and repair work. Authorisation and Documentation:  Authorise repair work up to £3,000, following established protocols and guidelines.  Obtain the appropriate authorisations for repair work, ensuring that costs align with budgetary constraints and operational requirements.  Document all maintenance-related activities, authorisations, and cost allocations accurately.

QUALIFICATIONS AND EXPERIENCE REQUIRED  Minimum of 5 years of relevant experience within the commercial vehicle or rental industry.  Qualified to NVQ Level 3 in Heavy Goods Vehicle Repair and Maintenance or Engineering Degree level or equivalent.  Comprehensive knowledge of commercial vehicles and fleet management.  Excellent verbal and written communication skills are essential  Exceptional leadership, communication, and problem-solving skills.  Capacity to manage multiple priorities effectively.  Collaborative mindset, promoting teamwork and cross-functional cooperation.  Willingness to adapt to evolving processes and technology. 

 

Other Benefits:

25 days holiday plus BH

Holiday Trading Policy – Buy/Sell up to 5 days holiday a year

Birthday Holiday Policy

Pension

 

Hours:

Mon – Friday on a weekly rotating shift pattern of early (7am-4pm) and late (9am to 6pm). We do have a hybrid policy in place which means you can work 2 days a week from home if you wish, these 2 days are on a rota system so won’t be the same 2 days each week.