Genesis is looking for an Installation Engineer, they will install hydraulic levelling systems to the product within the set KPI’s and provide a comprehensive handover to the customer.
You will be working in a vehicle service centre; customers will be bringing in their campervan/motorhomes to have the product installed on them
Main Duties & Responsibilities
- Follow all safety requirements
- Provide an excellent customer service to Service Centre customers
- Follow the Standard Operating Procedures to install the appropriate levelling system
- Test & commission levelling systems
- Seek support when necessary to troubleshoot should issues arise with the installation
- Liaise with customer service staff to advise of issues/delays with the installation
- Provide a comprehensive handover to customers, ensuring customers are aware how to fully utilize the product
- Complete all necessary paperwork associated with the installation
- Maintain a thorough working knowledge of products & systems, new and existing.
- When necessary, explain new features and suggest upgrades to customers
- Participate in ongoing training to keep up to date with the latest developments in the industry
- Carryout and/or support with projects
- Follow all necessary safety requirements
- Any additional duties as and when required.
Key Requirements:
- Mechanical & electrical awareness, ideally having previous experience installing levelling systems
- Proven ability to work independently and to deadlines
- Excellent communication & interpersonal skills
- Proven problem-solving skills
- Strong customer service skills