Customer Service Engineer
UK Director
UK, service centre in branch.
Overseas travel is a requirement of the position.
Dimensions:
- Install, test, service and repair/rebuild machines ensuring the equipment conforms with company operating specifications and customer requirements.
- Promotion of machine tool performance & reliability, engineering competencies and customer service excellence.
- Provides prompt engineering support to customer manufacturing operations relating to machine tool installation, product performance, operating & maintenance procedures on customer premises.
- Provides timely accurate technical advice to customers.
- Evaluates product/service performance in the field.
- Provides technical inputs into development and evaluation of new products.
- Feeds back intelligence relating to customer needs, product & service performance, competitor product performance and sales activity to manageme
- Ensures products conform to customer production & quality requirements.
Qualifications & Experience:
Engineering competencies to a minimum of trade level
- Tertiary in engineering mechanical or electrical (advantageous)
- Completed studies in business administration (advantageous)
- Customer service engineering experience in a geographically dispersed organization
Quality, reliability and continuous improvement
- Contribute to the updating and development of standard operating procedures that incorporate the agreed service principles
- Actively contribute to the continuous improvement initiatives, by providing timely, accurate, concise and complete service reports
- Prepare call reports surveys, issue logs into design engineering, manufacturing, quality management and new product design functions
Safety
- Apply safety principles at times when conducting work- be responsible for appropriate use of personal protective and technical equipment
- Report safety hazards to management or take remedial action with your area of expertise to eliminate the risk
- Apply knowledge of safety particularly electrical safety and first aid to injuries
Competencies
- Excellent verbal and written communication skills
- Demonstrated PC Skills(excel, word, and PowerPoint)
- Able to meet deadlines plan and organise work priorities
- Minimum of 5 years experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronics an advantage
- Strong focus on customer service
- Knowledge of CNC systems or Fanuc Robots and other CNC systems will be an advantage
- Able to work from their own initiative
- Demonstrate flexible and positive attitude
- Training will be given to the successful applicant
- Overseas and travel may apply
Relationships for this position:
- Reports directly to the Operations Manager
- Relates to the customer for field service and repair, help desk support, installation, training, new product information and maintenance of ongoing relationships.
- Establishes and maintains effective working relationships across .
- Provides accurate feedback on service issues to engineering and central service functions.
- Liaises with sales and applications departments for customer support related issues e.g. installation scheduling, machine preparation for demonstration etc.
- Liaises with shipping and purchasing departments to ensure parts delivery.
Overseas travel – week a month roughly
Monday – Thursday 8am – 4.30pm Friday finish 3.30pm
39 hours
Overtime paid at flat rate